Order summary
Stop the water, protect yourself from electrical hazards, limit damage, and then call. Most of this can be done before a plumber arrives, if you know where the valves are.
Numbered steps
- Shut the main valve. If it will not close, close the valve nearest the leak.
- If water is near outlets, panels or appliances, shut off power at the panel when you can get to it safely. If not, stay away and call the utility.
- Open a cold tap downstairs to bleed off pressure.
- Turn off the water heater (power or gas to pilot) if the system is drained.
- Move belongings and photograph the damage.
- Call a plumber, then your insurer.
Plumber's tip: Tape a card next to the main shut-off with our number, your insurer's number and the policy number.
Errors we see on site
- Trying to find the main valve for the first time during a flood.
- Walking through standing water near live electrical equipment.
- Throwing out damaged items before the insurer sees them.
- Using the drains when the main sewer is backing up.
When the desk should come out
Call us right away for a burst pipe, a sewer backup, no water, or a gas smell after the utility has made it safe. For backups see main sewer line clearing. For insurance tips see our water damage leaflet.
Quick checklist
- Close the main shut-off
- Shut power to wet areas
- Call and photograph the damage
Your questions on this one
What if I smell gas?
Leave the house and call the gas utility's emergency number from outside.