Booking and visits
Everything starts with a call to (365) 517-5705. Below are the answers we give most often, grouped roughly by topic.
How do I book a plumber?
Call (365) 517-5705. Booking is by phone only, so a person can write up your job and judge how urgent it is.
Will you quote a price on the phone?
The desk can explain how a type of job is usually charged. A firm price goes on the written work order once a plumber has seen the problem.
Will the plumber start work without asking?
No. The cause, proposed work and price are written down and you approve them before work starts.
Does plumbing work need a permit in Toronto?
Adding a fixture, relocating a drain or fitting a backwater valve, have needed a City of Toronto building permit. If your job needs one, the order sheet says so.
What is a backwater valve?
Think of a door that only opens outward, set in the main sewer pipe and slamming shut when sewage flows back from the city side, protecting the basement during heavy storms.
Does the City help pay for flood protection devices?
Toronto has run a subsidy program for basement flood protection covering certain devices. Check the City's current terms before planning around it.
How many years will a tank heater give me?
It depends on water quality and maintenance. Many tanks give roughly a decade or so of service; yearly flushing helps.
My water heater is rented. Can you replace it?
A rented heater belongs to the rental company. Read your contract for buyout terms before having anyone else replace it.
Do you work in condos?
Yes, for in-suite plumbing. Risers and other shared building systems normally fall to the condominium corporation's responsibility, so check with management.
A pipe just burst. What comes first?
Shut the main water valve, kill the power to any wet area when the panel is safe to get to, and call us. Photograph the damage for your insurer.
Do you serve areas outside North York?
Yes, several close-by communities. The parishes page lists them.
Do you handle gas lines?
Licensed gas technicians handle all gas work. Ask the desk about your specific job.