What we handle for managers
- Tenant repair calls across houses, plazas and multi-unit buildings.
- Building drain backups and stack clearing.
- Shut-off valve exercising and replacement.
- Water heater and boiler-side plumbing service.
- Backflow device testing and repairs.
- Turnover work between tenants: fixtures, leaks and drain checks.
How the arrangement works
- You give us a list of addresses, access details and who approves work at each.
- Tenants or staff call the same number; the desk confirms the address is on your list.
- Work above a limit you set waits for your approval.
- After every visit, you get notes: cause, fix, parts and anything to watch.
- Recurring issues are flagged so you can plan repairs instead of paying for repeat calls.
Plumber's tip: Store a sketch of each building's main shut-off, cleanouts and backflow device with your keys. It saves time on every call, and most of all in an emergency.
Signs a building needs a plan, not another call
- One drain keeps returning to your work order list season after season.
- Main valves are seized or still pass water when turned off.
- Water heaters are past their expected life and all the same age.
- Galvanized or lead supply lines remain in older houses.
- No one knows when the backflow device was last tested.
Building types in our area
- Converted houses with basement and upper units off one service.
- Small walk-up rentals with shared stacks and laundry.
- Retail plazas with several food tenants on one drain.
- Condo corporations needing a contractor for common elements.
Each type has different access rules and different weak spots. Our notes are written so the next person on site, ours or yours, knows what was found.
Job at a glance
| Category | Commercial |
|---|---|
| Tools | Valve keys, shut-off rebuild parts, cable machine, camera, moisture meter |
| Final test | Fixture or line run and confirmed with the on-site contact |
Tell-tale signs
- One drain on your list every season
- Main shut-offs stiff or not closing
- Water heaters all reaching end of life together
Steps on the job
- Collect addresses, access and approvers
- Confirm each call against your property list
- Hold work over your limit for approval
- Send notes with cause, fix and parts
Your questions on this one
Do tenants call you directly?
They can, if you want that. Tell the desk which addresses are covered and what limit needs your approval.
Can you send notes to more than one person?
Yes. Give the desk the contacts for each property when you set things up.